An elite Chicago trading firm is seeking a Technology Support Engineer to join their team
Overview
An elite Chicago trading firm is seeking a Technology Support Engineer to join their team. You'll support the technology employees rely on every day, balancing a smooth user experience with reliable, well‑managed systems. The ideal candidate combines strong technical fundamentals with a service‑driven, proactive approach.
Responsibilities
• Provide first‑line support for IT issues and requests, resolving incidents quickly and effectively
• Build positive, trusted relationships with employees and stakeholders
• Manage the full user IT lifecycle, including onboarding, role changes, and offboarding
• Monitor systems, identify common issues, and implement preventative improvements
• Standardise support processes and expand self‑service documentation
• Support security controls, audits, and compliance requirements
• Contribute to projects that improve workplace technology and user experience
• Support endpoints, peripherals, meeting rooms, and office technology needs
• Evaluate and recommend user‑facing tools in partnership with broader IT teams
Qualifications Required
• Strong experience supporting Windows environments, Active Directory, and endpoint devices
• Hands‑on experience with SCCM, Intune, and collaboration tools
• Working knowledge of virtualization, backups, storage, and basic networking
• 1+ years in enterprise end‑user support
• Clear communication skills and a customer‑focused mindset
Nice to have:
• Scripting, patching, email or MDM administration
• Exposure to Linux, Python, or SQL
• Deeper Windows Server, networking, or certification background
This is an onsite position in the firms Chicago office.
